Question: I had an ADT customer who wanted to change their monitoring over to my
service since my rate is $20/Month instead of $30/Month. When they called to
cancel adt, adt said they would match my price of $20/Month. Any ideas?
Can you give me some advice about adt customer service?
Answer:Yes, try to tell them the truth first..... that your service is a lot faster
than two weeks; that your prices for a service call are likely a whole lot
less; that your monitoring is likely a lot better and more thorough than ADT's,
and he won't have to wait on hold forever to get through for the simplest change
to his calling list.
The easiest ADT takeovers are the people who have had some first hand
experience in dealing with the company after their system has been installed for
awhile. But if the truth doesn't work, then lower your price to $15 as Marc
says. Even if you're not making as much as you're used to doing, at least
you can rest easy knowing you've done the guy a real favour getting him off there...
